Privacy Policy

Last updated: March 2, 2026

Introduction

Serotte Law Firm, L.L.C. ("Serotte Law," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at serottelaw.com (the "Site") and use our services.

By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not access or use the Site.

Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide, including:

  • Contact Information: Name, email address, phone number, and mailing address when you fill out a contact form, book a consultation, or subscribe to our newsletter.
  • Consultation Details: Information you provide during our consultation booking process, such as your immigration situation, visa type of interest, and how you heard about us.
  • Eligibility Assessment Data: Responses you provide during our immigration eligibility assessment tool.
  • Communications: Any messages or information you send through our contact forms or live chat feature.

Information Collected Automatically

When you visit the Site, certain information is collected automatically through cookies and similar technologies:

  • Analytics Data: We use PostHog to collect anonymized usage data, including pages visited, time spent on the site, referral sources, browser type, device type, and general geographic location. PostHog helps us understand how visitors interact with the Site so we can improve our services.
  • Live Chat Data: We use Microsoft Dynamics 365 to power our live chat feature. When you interact with the chat widget, Microsoft may collect session data and cookies necessary to provide the chat service.
  • Log Data: Our hosting provider (Vercel) may automatically collect server log data including IP addresses, browser type, operating system, and referring URLs.

Cookies & Tracking Technologies

We use cookies and similar technologies for the following purposes:

  • Essential Cookies: Required for the Site to function properly, including session management and security.
  • Analytics Cookies: PostHog sets cookies to distinguish unique visitors and track sessions. These help us understand Site usage patterns and improve the user experience.
  • Live Chat Cookies: Microsoft Dynamics 365 sets cookies to maintain your chat session and provide customer support functionality.

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling cookies may affect the functionality of certain features on the Site. You can also manage your cookie preferences using the cookie banner displayed when you first visit the Site.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide legal consultations
  • Process consultation bookings and communicate about your appointments
  • Provide immigration eligibility assessments based on the information you submit
  • Send newsletters and updates you have subscribed to (with your consent)
  • Improve our Site, services, and user experience through analytics
  • Maintain the security and integrity of the Site
  • Comply with legal obligations and professional ethical requirements

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

  • Service Providers: We share data with trusted third-party service providers who assist in operating our Site and services, including Vercel (hosting), PostHog (analytics), and Microsoft (live chat). These providers are obligated to protect your data and use it only for the purposes we specify.
  • Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process, or if we believe such disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Professional Obligations: As a law firm, we are bound by strict attorney-client confidentiality rules. Information provided in the context of legal representation is protected by attorney-client privilege.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Analytics data collected by PostHog is retained in accordance with our PostHog configuration settings.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate personal information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time
  • Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us at info@serottelaw.com.

Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

See also our Terms of Service.